📋 Privacy at a Glance
✅ Collect only information needed to provide SpeakEazy
🚫 Do not sell your personal data
🗑️ You can request account deletion
🔒 Use secure payment (Razorpay/Zwitch) and authentication (Firebase)
👨👩👧 Parents should supervise younger users
📧 Contact us anytime with privacy questions
Your privacy matters to us. At Nakshatra SpeakEazy ("SpeakEazy", "we", "our", or "us"), we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you use our mobile app and website (https://speakeazy.fun). By using SpeakEazy, you agree to the practices described in this policy.
📋 1. What Data We Collect
To provide you with a personalized English learning experience, we collect the following information:
| Information Category | Specific Data Collected |
|---|
| Account Information | Full name, Email address, Firebase Authentication UID, Login credentials (handled securely via Firebase Auth) |
| Contact Information | Phone number (optional, collected during signup) |
| Learning Progress | Selected lesson levels, chat history with AI tutor, conversation transcripts, memory summaries, lesson completion status, learning streaks |
| Subscription & Payment Status | Plan type (Free/Pro), subscription expiry dates, trial activation status, redemption keys used, transaction reference IDs |
| Technical & Usage Data | Device type, browser/OS version, app usage patterns, feature interactions (voice mode toggles, Tamil hint preferences, auto-voice settings) |
| Voice & Speech Data | Voice recordings processed in real-time for pronunciation feedback (transient, not permanently stored), speech recognition transcripts |
🎯 2. Why We Collect Your Data
- Account Creation & Authentication: To create your secure account using Firebase Authentication, keep you logged in across devices, and sync your progress.
- Personalized Learning: To track your progress across different English levels, adapt conversations to your skill level, provide memory-aware AI tutoring, and maintain learning streaks.
- Subscription Management: To manage your Free/Pro membership status, process plan upgrades, activate free trials, and handle redemption keys.
- Improving the Platform: To analyze usage patterns, fix bugs, enhance AI models, and develop new lesson content.
- Voice Practice Features: To enable pronunciation practice, speech-to-text transcription, and AI voice responses.
- Customer Support: To respond to your inquiries via email or WhatsApp and resolve technical issues.
- Legal Compliance: To comply with applicable laws, enforce our Terms of Service, and prevent fraud or abuse.
🔐 3. How We Store Your Data
We take data storage seriously and implement reasonable security measures:
- Storage Location: Your data is stored on secure cloud servers located in data centers with industry-standard physical and digital security.
- Encryption: Data is encrypted in transit using TLS/SSL. Passwords are hashed and salted via Firebase Authentication.
- Local Storage: Some data (user_id, user_name, learning streak, memory summaries) is stored locally in your browser to enhance performance.
- Retention Period: We retain your account data as long as your account is active. If you delete your account, we will remove your personal data within 30 days.
- Voice Data: Voice recordings are processed in real-time and are not permanently stored after processing.
- Backups: Regular encrypted backups are maintained to prevent data loss.
⚠️ Reasonable Security Measures: While no system is 100% secure, we implement robust security protocols including access controls, regular security monitoring, and vulnerability patching. Access to user data is limited to authorized personnel only.
💳 4. Payment Processing (Razorpay & Zwitch)
To process subscription payments and plan upgrades, SpeakEazy uses:
- Razorpay - Primary payment gateway for Indian users (UPI, cards, net banking)
- Zwitch - Additional payment processing partner
What we store: Transaction reference IDs, subscription status, plan type, expiry dates, and trial activation information.
What we DO NOT store: Full credit/debit card numbers, bank account details, CVV, or any sensitive payment credentials. All payment information is handled directly by Razorpay and Zwitch on their PCI-DSS compliant platforms.
You may review Razorpay's privacy policy at https://razorpay.com/privacy/ and Zwitch's policy at their respective website.
🔑 5. Google Sign-In & Firebase Authentication
SpeakEazy offers Google Sign-In as an authentication option via Firebase Authentication.
When you sign in with Google:
- We receive your name, email address, and Google account identifier (UID) from Google
- This information is used only to create and manage your SpeakEazy account
- We do not access your Google contacts, calendar, Drive, or any other Google services
- Your Google password is never shared with us — authentication is handled securely by Google
You can revoke SpeakEazy's access to your Google account at any time via your Google Account security settings.
🤝 6. Third-Party Services We Use
SpeakEazy relies on trusted third-party services to deliver our features:
- Firebase Authentication (Google): User sign-up, login, email verification, and session handling.
- Razorpay & Zwitch: Payment processing for subscription plans.
- Hosting Infrastructure: Our FastAPI backend and database on secure cloud VPS.
- AI Services: For conversational AI tutoring and pronunciation feedback.
- WhatsApp Business: For customer support (optional channel).
Each third-party service has its own privacy policy. We only share the minimum data required for each service to function.
🔁 7. Do We Share Your Data?
We do NOT sell your personal data to third parties. We share your information only in these limited scenarios:
- With your consent: When you explicitly allow us to share data for specific purposes.
- Service providers: As described above (Firebase, Razorpay, Zwitch, hosting, AI APIs).
- Legal requirements: If required by law, subpoena, court order, or government request.
- Business transfers: In the event of a merger, acquisition, or sale of assets.
🎤 8. Voice Interactions for Learning
SpeakEazy includes voice-based English learning features to help with pronunciation and conversational practice.
How voice features work:
- When you use the microphone button (🎤), your speech is captured and sent for speech recognition
- Voice input is transcribed into text to generate AI responses
- You may also enable "Auto-Voice" mode, where the AI reads responses aloud
Voice data storage:
- Voice recordings are processed in real-time and are not permanently stored on our servers
- Transcripts generated from your voice may be saved as part of your chat history (as text only)
- You can delete your chat history at any time using the delete button (🗑) in the lesson interface
Optional feature: You may use SpeakEazy entirely in text-only mode by disabling the microphone and auto-voice features. This does not affect your ability to learn.
👶 9. Children's Privacy & Parental Supervision
SpeakEazy offers English learning content suitable for school-level students.
Parental supervision is strongly recommended for users under 18 years of age. Parents should:
- Monitor their child's usage of the app
- Discuss safe online communication practices
- Review chat history with the AI tutor periodically
Our approach:
- We do not knowingly collect personal information from children under 13 without verifiable parental consent
- If we discover we have collected information from a child under 13 without parental consent, we will delete it promptly
- The AI tutor is programmed to maintain appropriate, educational conversations
- We do not serve targeted advertisements to any users, regardless of age
Parental requests: Parents may contact us at support@speakeazy.fun to review or delete their child's data.
⚖️ 10. Your Rights & Choices
Depending on your location (GDPR for Europe, CCPA for California, India's IT Rules), you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request account deletion (see Section 11 below).
- Data Portability: Receive your data in a structured format.
- Opt-out: Decline optional data collection (disable Tamil hints, turn off auto-voice).
To exercise your rights, email us at support@speakeazy.fun. We will respond within 30 days.
🗑️ 11. Account Deletion & Data Removal
You have the right to delete your SpeakEazy account and associated personal data.
How to request account deletion:
- Email request: Send an email to support@speakeazy.fun with "ACCOUNT DELETION REQUEST" in the subject line
- Include in your email: Your registered email address and full name (for verification)
Deletion timeline:
- We will process deletion requests within 30 days of verification
- You will receive a confirmation email once deletion is complete
What gets deleted:
- Your name, email address, and phone number
- All chat history, lesson progress, and learning streaks
- Memory summaries and conversation transcripts
- Subscription status and payment transaction references
What may be retained (legal compliance):
- Aggregated, anonymized usage statistics (no personal identifiers)
- Transaction records for tax/audit purposes (retained as required by Indian law)
- Records of deletion request for fraud prevention
Important: Account deletion is permanent and cannot be undone. You will lose all your learning progress. If you wish to take a break, consider simply logging out instead of deleting.
📧 12. Contact Us
📝 13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of SpeakEazy after any changes indicates your acceptance of the updated policy.